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DORTEK KAPI SANAYİ VE TİCARET A.Ş. TERMS OF SERVICE

Website:

www.dortek.com.tr

Company Name:

DORTEK KAPI SANAYİ VE TİCARET A.Ş.

(Hereinafter briefly referred to as “DORTEK” or the “Company” within the scope of this text.)

1. PURPOSE AND SCOPE

These Terms of Service (“Terms”) have been prepared to regulate the terms and conditions regarding the use of the website www.dortek.com.tr by individuals and/or legal entities who visit the website, create an account, request a quotation, place an order, purchase products or services, or otherwise use the website in any manner.

All users who access or use the website shall be deemed to have declared in advance that they have read these Terms of Service, understood the provisions contained herein, and accepted all of the provisions.

DORTEK reserves the right to unilaterally amend, update, terminate, or make changes to these Terms of Service and the content of the website at any time.

2. DEFINITIONS

Within the scope of these Terms of Service:

DORTEK:

DORTEK KAPI SANAYİ VE TİCARET A.Ş.

Website:

The domain name www.dortek.com.tr and all subdomains associated with it.

User:

Any individual or legal entity who visits or uses the website, creates an account, or carries out any transaction through the website.

Product:

Products offered for sale by DORTEK.

Service:

Quotations, sales, technical support, production, delivery, after-sales services, and all other services provided through the website.

3. USE OF THE WEBSITE

The User agrees to use the website only for lawful purposes.

The User agrees and undertakes:

  • not to use the website unlawfully,
  • not to infringe the rights of third parties,
  • not to compromise the security of the website,
  • not to perform any action that may interfere with the operation of the website,
  • not to use malicious software, viruses, or similar technologies,
  • not to provide false or misleading information,
  • not to attempt to gain unauthorized access to systems.

DORTEK reserves the right to temporarily or permanently suspend the access of users who threaten the security of the website or use the website in violation of these Terms.

4. PROVISIONS REGARDING PRODUCTS AND SERVICES

A significant portion of the products offered by DORTEK through the website consists of custom-made products manufactured according to the consumer's measurements, projects, technical requirements, and specific requests.

Therefore, product images, colors, dimensions, technical details, and descriptions displayed on the website are provided for informational purposes only. Reasonable differences may occur in delivered products due to production processes, screen differences, technical requirements, or material characteristics.

The User is responsible for carefully reviewing the product dimensions, technical details, project information, and product specifications before placing an order.

DORTEK reserves the right to correct obvious material errors arising from typographical, system, or technical errors in product descriptions, pricing information, stock availability, or technical information displayed on the website.

5. QUOTATION AND ORDER PROCESSES

Unless expressly stated otherwise, quotations submitted through the website do not constitute binding offers.

For an order to be validly placed, the following may be required:

  • approval of the order by DORTEK,
  • completion of the payment process,
  • completion of a technical feasibility assessment,
  • confirmation of measurements/project details where deemed necessary.

DORTEK reserves the right to reject or cancel orders that are technically infeasible, impossible to manufacture, or contain an obvious error.

For products classified as custom-made products, changes to or cancellation of an order may not be possible after the production process has commenced.

6. INTELLECTUAL PROPERTY RIGHTS

All intellectual and industrial property rights relating to all content available on the website, including but not limited to trademarks, logos, trade names, designs, images, technical drawings, catalogs, product images, software, texts, graphics, videos, databases, and other content, belong to DORTEK or the respective rights holders.

Without the prior written permission of DORTEK, the User may not copy, reproduce, publish, distribute, use for commercial purposes, modify, process, or transfer the website content to third parties.

7. USER REPRESENTATIONS AND UNDERTAKINGS

The User acknowledges that all information and documents provided through the website are accurate, up to date, and belong to the User.

Any legal and criminal liability arising from incorrect, incomplete, or inaccurate information provided by the User shall be borne by the User.

The User agrees to comply with all applicable laws and regulations while using the website.

8. PROTECTION OF PERSONAL DATA

DORTEK processes personal data obtained through the website in accordance with the applicable legislation regarding the protection of personal data.

Detailed information regarding the processing of personal data can be found on the website through:

  • Information Notice,
  • Privacy Policy,
  • Explicit Consent Texts.

By using the website, the User declares that they have read and accepted the relevant texts.

9. USE OF COOKIES

Cookies may be used on the website for the purposes of improving the user experience, ensuring the effective operation of the website, and conducting performance analyses.

Detailed information regarding the use of cookies can be found in the Privacy Policy available on the website.

10. LIMITATION OF LIABILITY

DORTEK does not guarantee that the website will operate uninterrupted, error-free, or remain continuously accessible.

DORTEK shall not be held liable for any direct or indirect damages that may arise due to website access interruptions, technical failures, system errors, maintenance activities, internet infrastructure problems, issues caused by third-party service providers, cyberattacks, viruses or malicious software, or force majeure events.

If users are directed through the website to third-party websites, DORTEK shall not be responsible for the content, services, or practices of such third-party websites.

11. FORCE MAJEURE

DORTEK shall not be held liable where its obligations cannot be fulfilled due to force majeure events beyond the reasonable control of the parties, including natural disasters, fire, earthquakes, floods, war, acts of terrorism, strikes, power outages, internet and infrastructure failures, decisions of public authorities, epidemics, and logistics or supply chain problems.

12. EVIDENCE AGREEMENT

The User acknowledges that, in disputes that may arise under these Terms of Service, DORTEK's commercial books and records, electronic records, system logs, database records, server records, email records, order records, and payment records shall constitute conclusive evidence within the meaning of Article 193 of the Turkish Code of Civil Procedure (HMK).

13. GOVERNING LAW AND JURISDICTION

These Terms of Service shall be governed by the laws of the Republic of Türkiye.

For disputes arising from these Terms, Consumer Arbitration Committees and Consumer Courts specified under the applicable legislation shall have jurisdiction in relation to consumer transactions.

For transactions involving merchants, the Istanbul Anatolian Courts and Enforcement Offices shall have jurisdiction.

14. EFFECTIVE DATE

These Terms of Service shall enter into force on the date they are published on the website www.dortek.com.tr.

These Terms of Service have been prepared taking into consideration DORTEK's website structure, custom production model, sales processes, and digital commercial activities.