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DORTEK KAPI SANAYİ VE TİCARET A.Ş. EXPLICIT CONSENT TEXT REGARDING THE PROCESSING AND TRANSFER OF PERSONAL DATA

Explicit Consent Text

Data Controller: DORTEK KAPI SANAYİ VE TİCARET A.Ş.

Website: www.dortek.com.tr

(Hereinafter briefly referred to as “DORTEK” or the “Company” within the scope of this text.)

I acknowledge that I have read and understood the Information Notice on the Processing of Personal Data provided to me under the Turkish Law No. 6698 on the Protection of Personal Data (“KVKK”), and that I have been duly informed within this scope.

Accordingly, I hereby expressly consent to the processing by DORTEK of my personal data listed below:

  • First and last name
  • Telephone number
  • Mobile phone number
  • Email address
  • Address information
  • Company name/title information
  • Order and quotation information
  • Product preferences
  • Project and measurement information
  • Customer transaction information
  • Payment and collection information
  • Website usage information
  • IP address and traffic information
  • Call center and customer communication records
  • Request and complaint information

I hereby acknowledge and declare that I give my explicit consent to the processing of my personal data for the purposes specified below, primarily including the execution of website-related activities.

Purposes of Processing

  • Conducting product and service sales processes
  • Preparing quotations and managing quotation processes
  • Creating orders and monitoring order processes
  • Conducting production and planning activities
  • Organizing and facilitating deliveries
  • Managing customer relationship processes
  • Providing after-sales support services
  • Managing warranty and technical service processes
  • Processing payments and collections
  • Managing accounting and financial processes
  • Conducting customer satisfaction activities
  • Evaluating requests and complaints
  • Improving the website user experience
  • Analyzing user preferences and habits
  • Conducting marketing, advertising, campaign, and promotional activities
  • Carrying out commercial communication activities
  • Providing customer-specific offers, products, and services
  • Conducting statistical analysis and reporting activities
  • Ensuring information security processes
  • Fulfilling legal obligations
  • Establishing, exercising, or protecting a right
  • Planning and developing the Company's activities

Transfer of Personal Data

I also acknowledge and declare that I give my explicit consent to the transfer of my personal data, limited to the purposes specified above, to:

  • Banks and payment service providers
  • Courier and logistics companies
  • Information technology and software service providers
  • Hosting and server service providers
  • Technical service and support companies
  • Accounting and financial advisors
  • Law firms and legal advisors
  • Business partners and suppliers
  • Call center and customer support service providers
  • Advertising, marketing, and digital communication service providers
  • Authorized public institutions and organizations

I hereby acknowledge and declare that I give my explicit consent to the transfer of my personal data to the aforementioned parties.

I acknowledge that my personal data may be processed and stored in electronic environments through automated or non-automated methods, retained and maintained, and updated when necessary.

I acknowledge that I have been informed about my rights under Article 11 of the KVKK and that I have the right to withdraw my explicit consent at any time.

I hereby acknowledge and declare that I have read and evaluated this Explicit Consent Text of my own free will and that I give my explicit consent without being subjected to any pressure or coercion.



Full Name:


Date:


Signature:

DORTEK KAPI SANAYİ VE TİCARET A.Ş. RETURN, CANCELLATION, RIGHT OF WITHDRAWAL AND DISTANCE SALES POLICY

Website: www.dortek.com.tr

Company Name: DORTEK KAPI SANAYİ VE TİCARET A.Ş.

(Hereinafter referred to as “DORTEK”.)

1. PURPOSE AND SCOPE

This Return, Cancellation, Right of Withdrawal and Distance Sales Policy (“Policy”) has been prepared to regulate the rights and obligations of the parties regarding the purchase of products and services made electronically by consumers through the website www.dortek.com.tr.

This Policy has been prepared in accordance with:

  • Law No. 6502 on Consumer Protection,
  • Distance Contracts Regulation,
  • Turkish Code of Obligations,
  • Turkish Commercial Code,
  • and other applicable legislation.

This Policy applies to all distance sales transactions carried out through the website.

By placing an order through the website, the consumer shall be deemed to have read, understood, and accepted the provisions of this Policy.

2. NATURE OF DORTEK PRODUCTS AND CUSTOM PRODUCTION PRINCIPLE

2.1. A significant portion of the products offered for sale by DORTEK are specifically manufactured according to:

  • the consumer's measurement requirements,
  • architectural projects,
  • building specifications,
  • specific technical requirements,
  • color and finish preferences,
  • accessory selections,
  • glass, frame, sash, profile, and hardware preferences,
  • the technical characteristics of the area where the product will be installed.

2.2. Therefore, a significant portion of DORTEK products are not standard mass-produced consumer products, but rather products “prepared according to the consumer's requests or personal needs”.

2.3. All measurements, technical data, project information, colors, models, accessories, and other selections entered by the consumer form the basis of the production process.

2.4. Before placing an order, the consumer is responsible for carefully reviewing:

  • product measurements,
  • product specifications,
  • color preferences,
  • technical details,
  • product descriptions,
  • delivery and installation conditions,
  • whether the product is classified as a custom-made product.

2.5. Upon confirmation of the order, the consumer shall be deemed to have acknowledged that the product subject to the order may be considered a custom-made product and that, in such cases, the right of withdrawal may not be exercised as provided by applicable legislation.

2.6. DORTEK shall not be responsible for reasonable differences in color and tone between the images displayed on the website and the delivered product that may arise due to screen resolution, lighting conditions, manufacturing tolerances, natural material variations, coating, or painting applications.

3. ORDER PLACEMENT AND CONFIRMATION PROCESS

3.1. An order placed by the consumer through the website shall be processed upon receipt of payment approval and confirmation of the order by DORTEK.

3.2. Where deemed necessary, DORTEK reserves the right to carry out:

  • technical verification,
  • measurement confirmation,
  • project review,
  • stock control,
  • production feasibility assessment.

3.3. DORTEK reserves the right to unilaterally cancel orders that are technically impracticable, impossible to manufacture, or contain an obvious error.

3.4. In the event of a system error, technical error, obvious typographical error, or manifest pricing error in product prices, DORTEK reserves the right to cancel the order.

3.5. Any requests for changes made by the consumer after the order has entered production are subject to DORTEK's approval.

3.6. Any additional costs arising from an order modification may be charged to the consumer.

4. ORDER CANCELLATION

4.1. Cancellation Before Production: The consumer may request cancellation of an order provided that the order has not yet entered the production process.

4.2. Commencement of the Production Process: An order shall be deemed to have entered production upon the commencement of any of the following processes:

  • preparation of technical drawings,
  • approval of measurements/project details,
  • production planning,
  • ordering of custom materials,
  • transfer to the production line,
  • commencement of cutting, painting, coating, or assembly operations,
  • procurement of custom accessories or hardware.

4.3. Cancellation After Production Has Started: For products classified as custom-made products, an order cannot be unilaterally cancelled by the consumer after production has commenced.

4.4. DORTEK's Discretion: DORTEK reserves the right to accept an order cancellation at its sole commercial discretion.

In such cases, production costs, labor costs, special procurement costs, logistics costs, inventory losses, production losses, and obligations towards third parties may be deducted from amounts payable to the consumer or charged to the consumer.

5. RIGHT OF WITHDRAWAL

5.1. General Rule: For standard product sales, the consumer has the right to withdraw from the contract without providing any reason and without paying any penalty within 14 (fourteen) days from the date the product is delivered to the consumer.

5.2. Exercise of the Right of Withdrawal: In order to exercise the right of withdrawal, the consumer must notify DORTEK in writing of their intention to withdraw within the statutory period.

The withdrawal notification may be submitted by email, through the website application form, via a notary public, registered mail with return receipt, registered electronic mail (KEP), or other methods permitted by applicable legislation.

5.3. Cases Where the Right of Withdrawal Cannot Be Exercised: Pursuant to Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for the following products:

a) Products Manufactured According to the Consumer's Specific Requests

  • doors manufactured according to specific measurements,
  • project-specific products,
  • custom color applications,
  • personalized products,
  • systems prepared according to architectural projects,
  • products with non-standard dimensions or technical specifications.

b) Installed Products

The right of withdrawal cannot be exercised for products that have been installed or whose installation/application has been completed.

c) Products That Cannot Be Resold

The right of withdrawal cannot be exercised for products that, by their nature, cannot be resold or that have lost their suitability for resale.

5.4. Application to DORTEK Products: Since a significant portion of DORTEK products are classified as custom-made products, the right of withdrawal cannot be exercised with respect to such products.

The consumer is responsible for checking whether the product is classified as a custom-made product before placing an order.

6. RETURN CONDITIONS

6.1. General Conditions: For products for which the right of withdrawal may be exercised, the product must be unused, undamaged, in resalable condition, returned together with its original packaging, complete with all accessories and components, and delivered together with the invoice and shipping documents in order for the return to be accepted.

6.2. Cases Where Returns Will Not Be Accepted:

The following products are excluded from the return policy:

  • custom-made products,
  • products manufactured according to specific measurements,
  • products whose installation has been completed,
  • products damaged by the consumer,
  • products deformed as a result of use,
  • products that have lost their resalable condition,
  • products returned with missing components or accessories.

6.3. Return Inspection: Returned products shall be subject to technical inspection by DORTEK.

Products found not to meet the return conditions may be sent back to the consumer.

7. DEFECTIVE PRODUCTS AND WARRANTY

7.1. Notification of Defective Products: The consumer is responsible for inspecting the product upon delivery.

A report should be prepared at the time of delivery in the following cases:

  • breakage,
  • dents,
  • deformation,
  • missing components,
  • packaging damage,
  • delivery of an incorrect product.

7.2. Apparent and Latent Defects: Defects that can be identified at the time of delivery shall be considered “apparent defects”, while defects that become apparent subsequently during use shall be considered “latent defects”.

7.3. Consumer's Optional Rights: Within the scope of applicable legislation, the consumer may exercise one of the following rights:

  • refund of the purchase price,
  • free repair,
  • reduction of the purchase price in proportion to the defect,
  • replacement with an equivalent defect-free product.

7.4. Cases Outside Liability: DORTEK shall not be responsible for the following:

  • improper use,
  • incorrect installation,
  • unauthorized intervention,
  • user fault,
  • use contrary to maintenance instructions,
  • applications performed by third parties,
  • natural wear and tear,
  • external environmental conditions,
  • problems arising from the structure/building.

8. DELIVERY AND SHIPPING PROCESS

8.1. Delivery times may vary depending on the nature of the product, its production status, and logistical conditions.

8.2. Delivery times for custom-made products may be longer than those for standard products.

8.3. Delivery may be delayed due to force majeure events, supply issues, production disruptions, natural disasters, war, strikes, power outages, logistical problems, and decisions of official authorities.

8.4. In such cases, DORTEK shall not be liable for compensation for delays arising from such circumstances.

9. REFUNDS

9.1. Refunds for products whose returns have been accepted shall be processed within the statutory periods specified under applicable legislation.

9.2. Refunds shall be made using the same payment method used for the original transaction.

9.3. DORTEK shall not be responsible for processing delays caused by banks or payment service providers.

9.4. For installment payments, the refund process shall be carried out in accordance with the procedures of the relevant bank.

10. APPLICATIONS AND CONTACT

Applications concerning returns, cancellations, the right of withdrawal, and consumer requests may be submitted through the following communication channel:

Website:

www.dortek.com.tr

The following information must be provided with applications:

  • order number,
  • full name/company name,
  • contact information,
  • subject of the request,
  • product photographs,
  • damage reports, if any,
  • supporting information and documents.

11. EVIDENCE AGREEMENT

In disputes that may arise within the scope of this Policy, the consumer acknowledges that DORTEK's:

  • commercial books and records,
  • electronic records,
  • server records,
  • system logs,
  • order records,
  • email records,
  • payment records

shall constitute conclusive evidence within the meaning of Article 193 of the Turkish Code of Civil Procedure (HMK).

12. PERSONAL DATA

Personal data belonging to consumers shall be processed in accordance with the applicable legislation on the protection of personal data.

Detailed information regarding the processing of personal data can be found in the KVKK Information Notice available on the website.

13. DISPUTE RESOLUTION

13.1. For disputes arising from this Policy, Consumer Arbitration Committees shall have jurisdiction within the monetary limits announced by the Ministry of Trade.

13.2. Consumer Courts shall have jurisdiction over disputes exceeding the applicable monetary limits.

13.3. The consumer may submit applications to the Consumer Arbitration Committee or Consumer Court located in the consumer's place of residence or at the place where the transaction was carried out.

14. EFFECTIVE DATE

This Policy shall enter into force on the date it is published on the website www.dortek.com.tr.

This Policy has been prepared taking into consideration DORTEK's custom production, project-specific production, and technical sales model.

DORTEK KAPI SANAYİ VE TİCARET A.Ş. PRIVACY POLICY

Website: www.dortek.com.tr

Company Name: DORTEK KAPI SANAYİ VE TİCARET A.Ş.

(Hereinafter referred to as “DORTEK” or the “Company” within the scope of this Policy.)

1. INTRODUCTION AND PURPOSE OF THE POLICY

As DORTEK KAPI SANAYİ VE TİCARET A.Ş., we attach great importance to the privacy of our customers, website visitors, business partners, suppliers, and all individuals who contact us through our website, as well as to the security of their personal data.

This Privacy Policy (“Policy”) has been prepared to explain the methods by which the personal data of users who visit www.dortek.com.tr, request quotations through the website, place orders, fill out contact forms, create accounts, or otherwise interact with the website are collected, the legal grounds on which such data are processed, the purposes for which they are used, how they are protected, and the circumstances under which they may be shared with third parties.

DORTEK adopts the principles of acting in accordance with the law and the principles of good faith in the processing of personal data; maintaining personal data accurately and, where necessary, up to date; processing data for specific, explicit, and legitimate purposes; acting in a manner that is relevant, limited, and proportionate to the purposes for which the data are processed; and retaining data for the period prescribed by applicable legislation or for as long as necessary for the purpose of processing.

Every user who visits or uses the website shall be deemed to have declared in advance that they have read, understood, and accepted the provisions of this Policy.

2. LEGAL BASIS

This Policy has been prepared based on:

  • Law No. 6698 on the Protection of Personal Data (“KVKK”),
  • Law No. 5651 on the Regulation of Publications on the Internet and Combating Crimes Committed Through Such Publications,
  • Law No. 6563 on the Regulation of Electronic Commerce,
  • Law No. 6502 on Consumer Protection,
  • Turkish Code of Obligations,
  • Turkish Commercial Code,
  • Regulation on Distance Contracts,
  • Regulation on Commercial Communication and Commercial Electronic Messages,
  • Other applicable legislation.

DORTEK aims to conduct its personal data processing activities in compliance with applicable legislation and the decisions of the Turkish Personal Data Protection Board.

3. PERSONAL DATA THAT MAY BE COLLECTED

DORTEK may collect various types of personal data for the purposes of using the website, creating quotation requests, carrying out order processes, responding to user requests, and maintaining its commercial activities.

The following data may be processed within this scope:

3.1. Identity and Contact Information

The following information may be collected from users:

  • Full name,
  • Company name/title,
  • Telephone number,
  • Mobile phone number,
  • Email address,
  • Delivery address,
  • Billing address,
  • City/district information.

Such information constitutes identity and contact data that may be obtained from users.

3.2. Order, Quotation, and Transaction Information

Within the scope of transactions carried out through the website:

  • Order details,
  • Product preferences,
  • Product dimensions,
  • Project information,
  • Quotation requests,
  • Payment information,
  • Delivery details,
  • Order history,
  • Customer requests,
  • Call center records,
  • Customer complaints,
  • Technical support requests.

may be processed.

3.3. Technical and Digital Data

During visits to the website:

  • IP address,
  • Device information,
  • Operating system information,
  • Browser type,
  • Connection time,
  • Website usage activities,
  • Traffic information,
  • Session information,
  • Log records,
  • Cookie data,
  • Website browsing activities.

Such data may be obtained through automated methods.

3.4. Legal and Financial Data

Within the scope of establishing and maintaining business relationships:

  • Payment and collection information,
  • Bank transaction information,
  • Accounting records,
  • Invoice information,
  • Records relating to legal disputes,
  • Applications submitted to public authorities,
  • Request and application records.

may be processed.

4. PURPOSES OF PROCESSING PERSONAL DATA

Personal data obtained by DORTEK are processed for various commercial, technical, and legal purposes, primarily to ensure the proper provision of products and services offered through the website.

Within this scope, personal data may particularly be processed for:

  • Carrying out product and service sales processes,
  • Preparing quotations and managing quotation processes,
  • Receiving and processing orders,
  • Carrying out production and planning processes,
  • Organizing deliveries,
  • Managing customer relationship processes,
  • Providing after-sales support services,
  • Carrying out warranty and technical service processes,
  • Processing collection and payment transactions,
  • Carrying out accounting and financial operations,
  • Evaluating user requests and complaints,
  • Improving website performance,
  • Improving user experience,
  • Ensuring information security processes,
  • Preventing misuse and fraudulent activities,
  • Fulfilling legal obligations,
  • Responding to requests from public authorities,
  • Planning and developing commercial activities,
  • Managing legal disputes and exercising the right of defense.

5. METHODS OF COLLECTING PERSONAL DATA

Personal data may be collected through fully or partially automated means or through non-automated means, provided that they form part of a data recording system.

Within this scope, personal data may be obtained through:

  • Website account registration screens,
  • Quotation and contact forms,
  • Order screens,
  • Call center conversations,
  • Email correspondence,
  • Live support systems,
  • Cookies and similar technologies,
  • Log records,
  • Social media communications,
  • Physical forms and documents,
  • Dealers and sales channels,
  • Technical service processes.

6. LEGAL GROUNDS FOR PROCESSING PERSONAL DATA

DORTEK processes personal data based on the legal grounds specified in Articles 5 and 6 of the KVKK.

Accordingly, data processing activities may be carried out based on:

  • Being directly related to the establishment or performance of a contract,
  • The necessity for the data controller to fulfill its legal obligations,
  • The existence of a legitimate interest of the data controller, provided that this does not harm the fundamental rights and freedoms of the data subject,
  • The establishment, exercise, or protection of a right,
  • Being expressly provided for by applicable legislation,
  • The explicit consent of the data subject where explicit consent is required.

7. TRANSFER OF PERSONAL DATA

DORTEK may share personal data with third parties only to the extent that such sharing is limited to the purposes of processing, proportionate, and compliant with applicable legislation.

Within this scope, personal data may be transferred to:

  • Courier and logistics companies,
  • Payment service providers and banks,
  • Information technology service providers,
  • Hosting and server service providers,
  • Technical service and maintenance providers,
  • Accounting and financial advisors,
  • Law firms and legal advisors,
  • Business partners and suppliers,
  • Authorized public institutions and organizations,
  • Judicial authorities such as courts and enforcement offices.

DORTEK takes care to implement the necessary technical and administrative security measures when transferring personal data.

8. USE OF COOKIES

DORTEK may use cookies on its website to improve user experience, ensure the secure operation of the website, remember user preferences, and analyze website performance.

Various technical data regarding users' website usage habits may be obtained through cookies. Such data are used to ensure that the website operates more efficiently and to improve the user experience.

The website may use:

  • Strictly necessary cookies,
  • Performance cookies,
  • Analytics cookies,
  • Functionality cookies,
  • Advertising and marketing cookies.

Users may limit or completely disable the use of cookies by changing their web browser settings. However, disabling certain cookies may prevent certain sections of the website from functioning properly.

9. SECURITY OF PERSONAL DATA

DORTEK takes appropriate technical and administrative security measures, taking into account technological capabilities and implementation costs, in order to prevent the unlawful processing, access, disclosure, alteration, loss, or damage of personal data.

Within this scope, various security practices are used, including:

  • Access authorization systems,
  • Firewalls,
  • Antivirus systems,
  • Encryption methods,
  • Data backup systems,
  • Log recording mechanisms,
  • Penetration tests,
  • Information security policies,
  • Employee confidentiality obligations,
  • Data access restrictions.

However, it cannot be guaranteed that data transmission processes carried out over the Internet are completely risk-free. Users are also responsible for ensuring the security of their own devices.

10. DATA RETENTION PERIOD

Personal data processed by DORTEK are retained for the periods specified under applicable legislation or for as long as necessary for the purpose of processing.

Upon expiration of the retention period or when the purpose of processing ceases to exist, personal data are deleted, destroyed, or anonymized.

In cases where there is a possibility of a legal dispute, data may be retained for the period necessary to resolve the relevant dispute.

11. RIGHTS OF THE DATA SUBJECT

Pursuant to Article 11 of the KVKK, data subjects may apply to DORTEK and exercise the following rights:

  • To learn whether their personal data are being processed,
  • To request information if their personal data have been processed,
  • To learn the purpose of processing and whether the data are used in accordance with that purpose,
  • To learn the third parties to whom their personal data have been transferred,
  • To request the correction of incomplete or inaccurate personal data,
  • To request the deletion or destruction of personal data,
  • To request notification of the operations carried out to third parties to whom the personal data have been transferred,
  • To object to any result arising against them as a result of the analysis of their personal data exclusively through automated systems,
  • To claim compensation for damages arising from unlawful processing of personal data.

12. THIRD-PARTY WEBSITES

The website may contain links to third-party websites or applications.

DORTEK is not responsible for the content, security practices, or privacy policies of third-party websites to which links are provided.

Users are advised to review the privacy policies of the relevant third-party websites when visiting such websites.

13. POLICY CHANGES

DORTEK reserves the right to amend this Privacy Policy in accordance with changes in applicable legislation, technical requirements, commercial needs, or changes in data processing processes.

The updated Policy shall become effective as of the date it is published on the website.

14. CONTACT

For any questions, requests, or applications regarding the processing of your personal data, you may contact DORTEK through the following website:

www.dortek.com.tr

This Policy has been prepared taking into consideration DORTEK's website activities, online commercial processes, customer relationship structure, and digital payment infrastructure.

DORTEK KAPI SANAYİ VE TİCARET A.Ş. TERMS OF SERVICE

Website:

www.dortek.com.tr

Company Name:

DORTEK KAPI SANAYİ VE TİCARET A.Ş.

(Hereinafter briefly referred to as “DORTEK” or the “Company” within the scope of this text.)

1. PURPOSE AND SCOPE

These Terms of Service (“Terms”) have been prepared to regulate the terms and conditions regarding the use of the website www.dortek.com.tr by individuals and/or legal entities who visit the website, create an account, request a quotation, place an order, purchase products or services, or otherwise use the website in any manner.

All users who access or use the website shall be deemed to have declared in advance that they have read these Terms of Service, understood the provisions contained herein, and accepted all of the provisions.

DORTEK reserves the right to unilaterally amend, update, terminate, or make changes to these Terms of Service and the content of the website at any time.

2. DEFINITIONS

Within the scope of these Terms of Service:

DORTEK:

DORTEK KAPI SANAYİ VE TİCARET A.Ş.

Website:

The domain name www.dortek.com.tr and all subdomains associated with it.

User:

Any individual or legal entity who visits or uses the website, creates an account, or carries out any transaction through the website.

Product:

Products offered for sale by DORTEK.

Service:

Quotations, sales, technical support, production, delivery, after-sales services, and all other services provided through the website.

3. USE OF THE WEBSITE

The User agrees to use the website only for lawful purposes.

The User agrees and undertakes:

  • not to use the website unlawfully,
  • not to infringe the rights of third parties,
  • not to compromise the security of the website,
  • not to perform any action that may interfere with the operation of the website,
  • not to use malicious software, viruses, or similar technologies,
  • not to provide false or misleading information,
  • not to attempt to gain unauthorized access to systems.

DORTEK reserves the right to temporarily or permanently suspend the access of users who threaten the security of the website or use the website in violation of these Terms.

4. PROVISIONS REGARDING PRODUCTS AND SERVICES

A significant portion of the products offered by DORTEK through the website consists of custom-made products manufactured according to the consumer's measurements, projects, technical requirements, and specific requests.

Therefore, product images, colors, dimensions, technical details, and descriptions displayed on the website are provided for informational purposes only. Reasonable differences may occur in delivered products due to production processes, screen differences, technical requirements, or material characteristics.

The User is responsible for carefully reviewing the product dimensions, technical details, project information, and product specifications before placing an order.

DORTEK reserves the right to correct obvious material errors arising from typographical, system, or technical errors in product descriptions, pricing information, stock availability, or technical information displayed on the website.

5. QUOTATION AND ORDER PROCESSES

Unless expressly stated otherwise, quotations submitted through the website do not constitute binding offers.

For an order to be validly placed, the following may be required:

  • approval of the order by DORTEK,
  • completion of the payment process,
  • completion of a technical feasibility assessment,
  • confirmation of measurements/project details where deemed necessary.

DORTEK reserves the right to reject or cancel orders that are technically infeasible, impossible to manufacture, or contain an obvious error.

For products classified as custom-made products, changes to or cancellation of an order may not be possible after the production process has commenced.

6. INTELLECTUAL PROPERTY RIGHTS

All intellectual and industrial property rights relating to all content available on the website, including but not limited to trademarks, logos, trade names, designs, images, technical drawings, catalogs, product images, software, texts, graphics, videos, databases, and other content, belong to DORTEK or the respective rights holders.

Without the prior written permission of DORTEK, the User may not copy, reproduce, publish, distribute, use for commercial purposes, modify, process, or transfer the website content to third parties.

7. USER REPRESENTATIONS AND UNDERTAKINGS

The User acknowledges that all information and documents provided through the website are accurate, up to date, and belong to the User.

Any legal and criminal liability arising from incorrect, incomplete, or inaccurate information provided by the User shall be borne by the User.

The User agrees to comply with all applicable laws and regulations while using the website.

8. PROTECTION OF PERSONAL DATA

DORTEK processes personal data obtained through the website in accordance with the applicable legislation regarding the protection of personal data.

Detailed information regarding the processing of personal data can be found on the website through:

  • Information Notice,
  • Privacy Policy,
  • Explicit Consent Texts.

By using the website, the User declares that they have read and accepted the relevant texts.

9. USE OF COOKIES

Cookies may be used on the website for the purposes of improving the user experience, ensuring the effective operation of the website, and conducting performance analyses.

Detailed information regarding the use of cookies can be found in the Privacy Policy available on the website.

10. LIMITATION OF LIABILITY

DORTEK does not guarantee that the website will operate uninterrupted, error-free, or remain continuously accessible.

DORTEK shall not be held liable for any direct or indirect damages that may arise due to website access interruptions, technical failures, system errors, maintenance activities, internet infrastructure problems, issues caused by third-party service providers, cyberattacks, viruses or malicious software, or force majeure events.

If users are directed through the website to third-party websites, DORTEK shall not be responsible for the content, services, or practices of such third-party websites.

11. FORCE MAJEURE

DORTEK shall not be held liable where its obligations cannot be fulfilled due to force majeure events beyond the reasonable control of the parties, including natural disasters, fire, earthquakes, floods, war, acts of terrorism, strikes, power outages, internet and infrastructure failures, decisions of public authorities, epidemics, and logistics or supply chain problems.

12. EVIDENCE AGREEMENT

The User acknowledges that, in disputes that may arise under these Terms of Service, DORTEK's commercial books and records, electronic records, system logs, database records, server records, email records, order records, and payment records shall constitute conclusive evidence within the meaning of Article 193 of the Turkish Code of Civil Procedure (HMK).

13. GOVERNING LAW AND JURISDICTION

These Terms of Service shall be governed by the laws of the Republic of Türkiye.

For disputes arising from these Terms, Consumer Arbitration Committees and Consumer Courts specified under the applicable legislation shall have jurisdiction in relation to consumer transactions.

For transactions involving merchants, the Istanbul Anatolian Courts and Enforcement Offices shall have jurisdiction.

14. EFFECTIVE DATE

These Terms of Service shall enter into force on the date they are published on the website www.dortek.com.tr.

These Terms of Service have been prepared taking into consideration DORTEK's website structure, custom production model, sales processes, and digital commercial activities.

DISTANCE SALES AGREEMENT

1. PARTIES

This Agreement has been entered into between the following parties under the terms and conditions set forth below.

BUYER (hereinafter referred to as the "BUYER")
FULL NAME: AHMET SAVAŞ GÖKTÜRK
ADDRESS: test, 2 shippingtown 34000 Adalar Istanbul

SELLER (hereinafter referred to as the "SELLER")
COMPANY NAME: DORTEK KAPI SANAYİ VE TİCARET A.Ş.
ADDRESS: Business İstanbul Plaza Merdivenköy Mahallesi, Yumurtacı Abdi Bey Caddesi, Dikyol Sokak, No:2, B Block, Floor: 19, 34732 Kadıköy - ISTANBUL

By accepting this Agreement, the BUYER acknowledges in advance that, upon confirming the order subject to this Agreement, the BUYER shall be obliged to pay the order amount as well as any additional charges specified, such as shipping fees and taxes, if applicable, and that the BUYER has been duly informed thereof.

2. DEFINITIONS

For the purposes of the implementation and interpretation of this Agreement, the following terms shall have the meanings set forth below:

  • MINISTER: The Minister of Customs and Trade,
  • MINISTRY: The Ministry of Customs and Trade,
  • LAW: Law No. 6502 on the Protection of Consumers,
  • REGULATION: The Distance Contracts Regulation (Official Gazette: 27.11.2014/29188),
  • SERVICE: Any consumer transaction other than the supply of goods, performed or undertaken in return for a fee or benefit,
  • SELLER: The company that offers goods to consumers within the scope of its commercial or professional activities or acts on behalf of or for the account of such company,
  • BUYER: Any natural or legal person who acquires, uses or benefits from a good or service for non-commercial or non-professional purposes,
  • WEBSITE: The website https://www.dortek.com and all related pages operated by the SELLER,
  • ORDERING PARTY: Any natural or legal person requesting a good or service through https://www.dortek.com operated by the SELLER,
  • PARTIES: The SELLER and the BUYER,
  • AGREEMENT: This agreement entered into between the SELLER and the BUYER,
  • GOODS: Movable goods subject to the purchase, manufactured by the SELLER according to the BUYER's requested dimensions, architectural project, construction details, specific technical requirements, color and coating preferences, accessory selection and the technical characteristics of the installation area, as well as software, audio, visual and similar intangible goods prepared for use in electronic environments.

3. SUBJECT MATTER

This Agreement regulates the rights and obligations of the parties in accordance with Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation regarding the sale and delivery of the product ordered electronically by the BUYER through https://www.dortek.com operated by the SELLER, manufactured according to the BUYER's requested dimensions, architectural project, construction details, specific technical requirements, color and coating preferences, accessory selection and the technical characteristics of the installation area, and whose specifications and sales price are stated below.

The prices listed and announced on the Website are the sales prices. The announced prices and offers remain valid until updated or changed. Prices announced for a limited period remain valid until the end of the specified period.

4. SELLER INFORMATION

Company Name: DORTEK KAPI SANAYİ VE TİCARET A.Ş.
Address: Business İstanbul Plaza Merdivenköy Mahallesi, Yumurtacı Abdi Bey Caddesi, Dikyol Sokak, No:2, B Block, Floor: 19, 34732 Kadıköy - ISTANBUL
Telephone: +90 216 412 40 35
E-mail: [email protected]

5. BUYER INFORMATION

Recipient: AHMET SAVAŞ GÖKTÜRK
Delivery Address: test, 2 shippingtown 34000 Adalar Istanbul
Telephone: +90 533 945 08 55
E-mail: [email protected]

6. INFORMATION ABOUT THE PRODUCTS SUBJECT TO THE AGREEMENT

The essential characteristics of the goods/products/services, including their type, quantity, brand/model, color and quantity, are published at https://www.dortek.com operated by the SELLER. If a campaign is organized by the SELLER, the essential characteristics of the relevant product may be reviewed during the campaign period. Such information shall remain valid until the end of the campaign period.

The prices listed and announced on the Website are the sales prices. The announced prices and offers remain valid until updated or changed. Prices announced for a limited period remain valid until the end of the specified period.

The BUYER acknowledges and declares that the Goods and Products ordered electronically through https://www.dortek.com and detailed below, which constitute the subject matter of this Agreement, are manufactured according to the dimensions entered into the system by the BUYER, the architectural project, construction details, specific technical requirements, the BUYER's color and coating preferences, accessory selection and the technical characteristics of the installation area.

The date of the Agreement, type and performance date of the Service, sales price, payment method and related details are specified below:

Product Name Price Quantity Total
Ghost Sliding Door 005 TRY 46,000 1 TRY 46,000
Room Door 34 TRY 18,900 1 TRY 18,900
Glazed Living Room Door G TRY 35,000 1 TRY 35,000
Room Door 703 TRY 18,900 1 TRY 18,900
Glazed Living Room Door 38G TRY 35,000 1 TRY 35,000
GRAND TOTAL TRY 153,800

The shipping cost shown on the cart page of the Website shall be paid by the BUYER up to the amount displayed on the cart page, and any amount exceeding such stated shipping cost shall be borne by the SELLER.

7. INVOICE INFORMATION

Full Name: AHMET SAVAŞ GÖKTÜRK
Billing Address: test, 2 34000 Adalar Istanbul
Telephone: +90 533 945 08 55
E-mail: [email protected]

8. GENERAL PROVISIONS

8.1. The BUYER acknowledges, declares and undertakes that the BUYER has read and obtained information regarding the essential characteristics, sales price, payment method and preliminary information concerning delivery of the product subject to this Agreement at https://www.dortek.com operated by the SELLER, and has provided the necessary confirmation electronically. The BUYER acknowledges, declares and undertakes that by confirming the Preliminary Information electronically, prior to the conclusion of the distance sales agreement, the BUYER has accurately and completely obtained the address, essential characteristics of the products ordered, prices of the products including taxes, and payment and delivery information that must be provided by the SELLER.

8.2. Each product subject to this Agreement shall be delivered to the BUYER or to the person and/or organization at the address designated by the BUYER within the period specified in the preliminary information section of https://www.dortek.com, depending on the distance of the BUYER's place of residence, provided that such period does not exceed the statutory period of 30 days. If the product cannot be delivered to the BUYER within this period, the BUYER's right to terminate the Agreement is reserved.

8.3. The SELLER accepts, declares and undertakes to deliver the product subject to the Agreement completely, in accordance with the specifications, dimensions and characteristics stated in the order, together with any warranty certificates, user manuals and other information and documents required by the nature of the work, free from defects and in compliance with applicable legal requirements and standards, and to perform its obligations in accordance with the principles of good faith and honesty, maintain and improve service quality, exercise the necessary care and diligence during performance, and act with due caution and foresight.

8.4. Before the performance period of its obligations arising from the Agreement expires, the SELLER may supply a different product of equal quality and price, provided that the BUYER is informed and expressly approves such substitution.

8.5. If performance of the order subject to the Agreement becomes impossible and the SELLER is therefore unable to fulfill its contractual obligations, the SELLER accepts, declares and undertakes to notify the consumer in writing within 3 days from the date on which it becomes aware of such impossibility and to refund the total amount to the BUYER within 14 days.

8.6. The BUYER acknowledges, declares and undertakes that the BUYER shall electronically confirm this Agreement for delivery of the product subject to the Agreement and that, if the price of the product is not paid for any reason and/or the payment is cancelled in the bank records, the SELLER's obligation to deliver the product subject to the Agreement shall terminate.

8.7. If, after delivery of the product subject to the Agreement to the BUYER or to the person and/or organization designated by the BUYER, the price of the product is not paid to the SELLER by the relevant bank or financial institution due to unauthorized or fraudulent use of the BUYER's credit card by third parties, the BUYER accepts, declares and undertakes to return the product subject to the Agreement to the SELLER within 3 days, with the transportation costs borne by the SELLER.

8.8. If the SELLER is unable to deliver the product subject to the Agreement within the specified period due to force majeure events or other circumstances arising beyond the control of the parties that are unforeseeable and prevent and/or delay the fulfillment of the parties' obligations, the SELLER agrees to notify the BUYER. The BUYER shall have the right to request from the SELLER the cancellation of the order, replacement of the product subject to the Agreement with an equivalent product, if available, and/or postponement of the delivery until the circumstances preventing delivery have ceased. If the BUYER cancels the order, payments made in cash shall be refunded to the BUYER in full within 14 days. For payments made by credit card, the product amount shall be refunded to the relevant bank within 14 days following cancellation of the order by the BUYER. The BUYER acknowledges and undertakes that the average period required for the amount refunded by the SELLER to the credit card to be reflected in the BUYER's account by the bank may take 2 to 3 weeks and that any delay in reflecting the refunded amount in the BUYER's account is entirely related to the bank's processing procedures, and therefore the BUYER shall not hold the SELLER liable for such delays.

8.9. The SELLER has the right to contact the BUYER via the address, e-mail address, landline and mobile telephone numbers and other contact details provided by the BUYER in the registration form on the Website or subsequently updated by the BUYER, by letter, e-mail, SMS, telephone call and other means for communication, marketing, notification and other purposes. By accepting this Agreement, the BUYER acknowledges and declares that the SELLER may carry out the communication activities described above.

8.10. Before accepting delivery of the goods/services subject to the Agreement, the BUYER shall inspect them and shall not accept from the shipping company any goods/services that are damaged or defective, such as dented, broken or having torn packaging. Goods/services accepted upon delivery shall be deemed to have been delivered intact and undamaged. After delivery, the BUYER shall be responsible for taking due care of the goods/services. If the right of withdrawal is to be exercised, the goods/services must not have been used. The invoice must be returned.

8.11. If the holder of the credit card used during the order is not the same person as the BUYER, or if a security vulnerability concerning the credit card used for the order is detected before delivery of the product to the BUYER, the SELLER may request the BUYER to provide the identity and contact details of the credit card holder, a statement for the previous month relating to the credit card used for the order, or a letter from the cardholder's bank confirming that the credit card belongs to the cardholder. The order shall be suspended until the BUYER provides the requested information/documents. If such requests are not fulfilled within 24 hours, the SELLER shall have the right to cancel the order.

8.12. The BUYER declares and undertakes that all personal and other information provided when registering at https://www.dortek.com operated by the SELLER is accurate and truthful and that the BUYER shall immediately compensate the SELLER, in full and in cash, upon the SELLER's first notice, for all damages incurred by the SELLER due to the information being inaccurate or untruthful.

8.13. The BUYER accepts and undertakes in advance to comply with all applicable laws and regulations while using https://www.dortek.com operated by the SELLER and not to violate them. Otherwise, all legal and criminal liabilities arising therefrom shall be borne solely and exclusively by the BUYER.

8.14. The BUYER may not use https://www.dortek.com operated by the SELLER in any manner that disrupts public order, violates generally accepted standards of morality, disturbs or harasses others, serves an unlawful purpose, or infringes upon the material or moral rights of others. In addition, the BUYER may not engage in activities that prevent or make it difficult for others to use the services, including spam, viruses, Trojan horses or similar activities.

8.15. Links may be provided through https://www.dortek.com operated by the SELLER to other websites and/or content that are not under the SELLER's control and/or are owned and/or operated by third parties. Such links are provided solely for the convenience of the BUYER and do not constitute an endorsement of any website or its operator and do not constitute any warranty regarding the information contained on the linked website.

8.16. A member who violates one or more of the provisions set forth in this Agreement shall be personally liable for all criminal and civil consequences arising from such violation and shall indemnify and hold the SELLER harmless from the legal and criminal consequences of such violation. Furthermore, if such violation is brought before legal authorities, the SELLER reserves the right to claim compensation from the member for breach of the membership agreement.

9. ACCURACY OF DIMENSIONS, PROJECT AND TECHNICAL INFORMATION

The BUYER shall be personally responsible for the accuracy of the dimensions, architectural project, construction details, specific technical requirements, color/coating preferences and accessory information provided to the SELLER. The SELLER shall not be held liable for incompatibilities, manufacturing defects or installation problems arising from incorrect or incomplete information provided by the BUYER. The BUYER is obliged to review and approve the dimensions and technical drawings submitted before confirmation of the order.

10. PRODUCTION AND DELIVERY PERIOD

The production period for the Products subject to this Agreement shall commence on the date on which the BUYER approves the dimensions, project and technical information and pays the price of the Goods and Products. The delivery period shall be calculated separately following completion of the production period, taking into account the transportation periods specified on the Website.

11. ORDER CANCELLATION AND CHANGE REQUESTS

For Products manufactured according to custom dimensions and technical specifications, the BUYER may not unilaterally cancel the order or request changes after production has commenced.

12. INSTALLATION SERVICE

Installation of the Product subject to the Agreement shall be carried out by the SELLER or persons/organizations authorized by the SELLER if installation service is separately specified in the order form. The BUYER shall be responsible for ensuring the necessary conditions for installation, including the required flooring, electrical infrastructure, measurements and similar prerequisites. The SELLER shall not be responsible for delays or additional costs arising from failure to provide such conditions.

13. LIMITATION OF LIABILITY

Subject to the mandatory provisions of applicable law, the SELLER's liability arising from delays, incomplete performance or defective performance under this Agreement shall be limited to the price of the Products subject to the Agreement. The SELLER shall not be liable for indirect damages, including loss of profit, loss of business or similar damages.

14. RIGHT OF WITHDRAWAL

14.1. In distance contracts relating to the sale of goods, the BUYER may exercise the right of withdrawal within 14 (fourteen) days from the date on which the goods are delivered to the BUYER or to the person/organization designated by the BUYER, by notifying the SELLER, without assuming any legal or criminal liability and without providing any reason. In distance contracts relating to the provision of services, this period begins on the date of conclusion of the Agreement. The right of withdrawal may not be exercised in service contracts where performance has commenced with the consumer's consent before the expiry of the withdrawal period. The costs arising from exercising the right of withdrawal shall be borne by the SELLER. By accepting this Agreement, the BUYER acknowledges in advance that the BUYER has been informed about the right of withdrawal.

14.2. In order to exercise the right of withdrawal, the BUYER must notify the SELLER in writing within 14 (fourteen) days by registered mail, fax or e-mail, and the product must not have been used, subject to the provisions regarding "Products for Which the Right of Withdrawal Cannot Be Exercised" set forth in this Agreement. If this right is exercised:

  • The invoice for the product delivered to the person or the BUYER (if the invoice for the product to be returned was issued to a corporate entity, the product must be returned together with the return invoice issued by the relevant entity. Returns of orders invoiced to corporate entities cannot be completed unless a RETURN INVOICE is issued),
  • Return form,
  • The products to be returned must be delivered complete and undamaged together with their boxes, packaging and, if applicable, standard accessories.

14.3. The SELLER shall refund the total amount and the documents creating an obligation for the BUYER within no later than 10 days from receipt of the withdrawal notification and shall take back the goods within 20 days.

14.4. If the value of the goods decreases or return becomes impossible due to a reason attributable to the BUYER, the BUYER shall compensate the SELLER for the resulting damages in proportion to the BUYER's fault. However, the BUYER shall not be responsible for changes or deterioration resulting from proper use of the goods or product during the withdrawal period.

14.5. If exercising the right of withdrawal causes the purchase amount to fall below the campaign threshold specified by the SELLER, the discount amount obtained under the campaign shall be cancelled.

15. PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

15.1. In accordance with the Regulation, the right of withdrawal cannot be exercised for goods prepared according to the BUYER's requests or clearly personal needs and unsuitable for return; underwear, swimwear and bikini bottoms; makeup products; disposable products; goods that may rapidly deteriorate or expire; products unsuitable for return for health and hygiene reasons after their packaging has been opened by the BUYER following delivery; products that become mixed with other products after delivery and cannot be separated due to their nature; goods relating to periodical publications such as newspapers and magazines, except those supplied under subscription agreements; services performed instantly in an electronic environment or intangible goods delivered instantly to the consumer; and audio or video recordings, books, digital content, software programs, data recording and storage devices, and computer consumables where their packaging has been opened by the BUYER. Furthermore, the right of withdrawal cannot be exercised for services whose performance has commenced with the consumer's consent before the expiry of the withdrawal period.

15.2. For cosmetic and personal care products, underwear, swimwear, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables such as toner, cartridges and ribbons to be eligible for return, their packaging must be unopened, unused, undamaged and untested.

15.3. Pursuant to Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for the following products:

  • Products manufactured according to the BUYER's specific requests,
  • Doors manufactured according to specific dimensions,
  • Products manufactured specifically for a project,
  • Special color applications,
  • Personalized products,
  • Systems prepared according to an architectural project,
  • Products with non-standard dimensions and technical specifications.

Products with Installation Completed

The right of withdrawal cannot be exercised for products whose installation has been completed or whose application has been finalized.

Products That Cannot Be Resold

The right of withdrawal cannot be exercised for products that, by their nature, cannot be resold or have lost their suitability for resale.

Application to SELLER's Products

The BUYER acknowledges, declares and irrevocably undertakes that, with respect to the Goods and Products subject to this Agreement that will be manufactured according to the BUYER's specific requests, dimensions and specifications, architectural project, construction details, specific technical requirements, color and coating preferences, accessory selection and technical characteristics of the installation area, the right of withdrawal cannot be exercised, and that the BUYER has been duly informed thereof.

The BUYER is responsible for checking whether the product falls within the scope of custom production before placing the order.

16. RETURN CONDITIONS

16.1. General Conditions

For products for which the right of withdrawal may be exercised, the product must be unused, undamaged, in resalable condition, returned together with its original packaging, complete with all accessories and parts, and accompanied by its invoice and shipping documents.

16.2. Cases Where Returns Will Not Be Accepted

The following products are excluded from the return scope:

  • Custom-made products,
  • Products manufactured according to specific dimensions,
  • Products whose installation has been completed,
  • Products damaged by the consumer,
  • Products deformed as a result of use,
  • Products that have lost their resale condition,
  • Products returned with missing parts or accessories.

17. WARRANTY CONDITIONS

The Products subject to this Agreement are covered by the statutory warranty against defects in accordance with applicable legislation. The warranty period and scope are specified in the warranty certificate delivered together with the product. Defects and damage resulting from use of the Product outside its intended purpose, unauthorized intervention, modification or user error are excluded from the warranty.

18. FORCE MAJEURE

Natural disasters, fire, earthquakes, epidemics, war, mobilization, strikes, lockouts, import/export restrictions, decisions of official authorities and similar unforeseeable events arising beyond the reasonable control of the parties shall be considered force majeure. In the event of force majeure, the affected party shall notify the other party in writing within 7 days. If the force majeure event continues for more than 60 days, either party may terminate the Agreement unilaterally.

19. DEFAULT AND LEGAL CONSEQUENCES

If the BUYER defaults on payment when payment is made by credit card, the BUYER acknowledges, declares and undertakes that the BUYER shall be liable for interest in accordance with the credit card agreement between the cardholder and the bank and shall be responsible to the bank. In such case, the relevant bank may initiate legal proceedings and request the resulting expenses and attorney's fees from the BUYER. In all cases where the BUYER defaults on its payment obligations, the BUYER accepts that it shall compensate the SELLER for any loss or damage suffered by the SELLER due to delayed performance of the debt.

20. VALIDITY OF ELECTRONIC APPROVAL

The BUYER's electronic approval of this Agreement through https://www.dortek.com constitutes acceptance of all terms and conditions of the Agreement and such approval shall have the same legal validity as a wet-ink signed agreement.

21. PROTECTION OF PERSONAL DATA

The SELLER processes the BUYER's personal data in accordance with Law No. 6698 on the Protection of Personal Data and applicable legislation. Information regarding the purposes and legal grounds for processing personal data, the parties to whom and purposes for which such data may be transferred, and the rights of the BUYER under applicable law are separately regulated in the Personal Data Processing Information Notice published at https://www.dortek.com operated by the SELLER. By approving this Agreement, the BUYER acknowledges that the BUYER has read and been informed about the aforementioned Information Notice.

22. COMPETENT COURTS AND AUTHORITIES

Complaints and objections arising from this Agreement shall be submitted to the Consumer Arbitration Committee or Consumer Court located at the BUYER's place of residence or where the consumer transaction was carried out, within the monetary limits specified by the applicable legislation. The monetary limits stated below are applicable as of 28/05/2014:

  • Pursuant to Article 68 of Law No. 6502 on the Protection of Consumers, disputes with a value below TRY 2,000.00 (two thousand Turkish liras) shall be submitted to district consumer arbitration committees,
  • Disputes with a value below TRY 3,000.00 (three thousand Turkish liras) shall be submitted to provincial consumer arbitration committees,
  • In metropolitan municipalities, disputes with a value between TRY 2,000.00 (two thousand Turkish liras) and TRY 3,000.00 (three thousand Turkish liras) shall be submitted to provincial consumer arbitration committees.

This Agreement is concluded for commercial purposes.

Turkish law shall apply to the implementation and interpretation of this Agreement. The Parties agree that the commercial books, records and electronic data of the SELLER, including e-mail and order system records, shall constitute conclusive evidence in accordance with the Turkish Code of Civil Procedure No. 6100.

23. NOTICES

The Parties accept the addresses specified in this Agreement as their official notification addresses. Unless a change of address is notified to the other party in writing, any notice delivered to the existing address shall be deemed valid.

24. EFFECTIVE DATE

When the BUYER completes payment for the order placed through the Website, the BUYER shall be deemed to have accepted all terms and conditions of this Agreement. The SELLER is obliged to implement the necessary software arrangements to obtain the BUYER's confirmation that this Agreement has been read and accepted on the Website before the order is completed.

SELLER: DORTEK KAPI SANAYİ VE TİCARET A.Ş.
BUYER: AHMET SAVAŞ GÖKTÜRK

WEBSITE TERMS OF USE

1. INTRODUCTION AND SCOPE

The website [WEBSITE ADDRESS] (the "Website") is operated by [COMPANY LEGAL NAME] (the "Company"). Any user ("User") who visits, uses, or makes a purchase through the Website shall be deemed to have read and accepted these Website Terms of Use. Users who do not accept these Terms must not use the Website.

2. DEFINITIONS

  • Website: The website accessible through the domain [WEBSITE ADDRESS] and its subdomains.
  • User: Any natural person or legal entity accessing and/or using the Website.
  • Content: Any text, image, video, graphic, design, logo, trademark, software, and other materials available on the Website.

3. INTELLECTUAL PROPERTY RIGHTS

All intellectual and industrial property rights relating to the Content available on the Website belong to the Company or the respective rights holders. The User may not, without the Company's prior written consent, copy, reproduce, distribute, process, commercially use, or create derivative works from the Content, in whole or in part. The Company's trademarks, logos, and trade name may not be used without the Company's permission.

4. TERMS OF USE AND USER OBLIGATIONS

The User agrees and undertakes that, while using the Website, they shall:

  • Comply with applicable laws and regulations, generally accepted standards of morality, and these Terms;
  • Not engage in any conduct that may compromise the security of the Website, interfere with its operation, or restrict other users' access to or use of the Website;
  • Not introduce viruses or malicious software to the Website or attempt unauthorized access;
  • Ensure that all information provided is accurate, current, and complete.

5. MEMBERSHIP AND ACCOUNT SECURITY

A User who creates an account through the Website is personally responsible for maintaining the confidentiality of their account login information (including phone number, verification codes, and similar information) and for all transactions carried out through their account. In the event of any unauthorized use, the User must immediately notify the Company.

6. LIMITATION OF LIABILITY

The Company does not guarantee that the Website will operate continuously, without errors, or securely. Although reasonable efforts are made to ensure the accuracy and currency of the information provided on the Website, the Company shall not be liable, to the extent permitted by applicable law, for any damages arising from apparent material errors, discrepancies caused by price or stock updates, or technical failures. The Company shall not be responsible for the content of third-party websites accessed through links provided on the Website.

7. PRICES AND PRODUCT INFORMATION

Product images, descriptions, and prices displayed on the Website are provided for informational purposes only. The Company reserves the right to change product prices and content without prior notice. In the event of pricing containing an obvious material error, the Company reserves the right to cancel the relevant order.

8. PROTECTION OF PERSONAL DATA

Personal data belonging to Users shall be processed in accordance with the Turkish Personal Data Protection Law No. 6698 and applicable legislation. For further information, please review the Personal Data Protection (KVKK) and Privacy and Cookie Policy.

9. AMENDMENTS

The Company reserves the right to unilaterally amend these Website Terms of Use at any time. Any amendments shall become effective upon publication on the Website. The User's continued use of the Website shall constitute acceptance of the updated Terms.

10. GOVERNING LAW AND JURISDICTION

These Website Terms of Use shall be governed by the laws of the Republic of Türkiye. The [AUTHORIZED CITY] Courts and Enforcement Offices shall have jurisdiction over any disputes arising hereunder. With respect to consumer transactions, the jurisdiction of Consumer Arbitration Committees and Consumer Courts shall remain reserved.

11. CONTACT

  • Company Name: [COMPANY LEGAL NAME]
  • Address: [FULL ADDRESS]
  • Email: [EMAIL]
  • Phone: [PHONE]

Last Updated: [DATE]