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DORTEK KAPI SANAYİ VE TİCARET A.Ş. PRIVACY POLICY

Website: www.dortek.com.tr

Company Name: DORTEK KAPI SANAYİ VE TİCARET A.Ş.

(Hereinafter referred to as “DORTEK” or the “Company” within the scope of this Policy.)

1. INTRODUCTION AND PURPOSE OF THE POLICY

As DORTEK KAPI SANAYİ VE TİCARET A.Ş., we attach great importance to the privacy of our customers, website visitors, business partners, suppliers, and all individuals who contact us through our website, as well as to the security of their personal data.

This Privacy Policy (“Policy”) has been prepared to explain the methods by which the personal data of users who visit www.dortek.com.tr, request quotations through the website, place orders, fill out contact forms, create accounts, or otherwise interact with the website are collected, the legal grounds on which such data are processed, the purposes for which they are used, how they are protected, and the circumstances under which they may be shared with third parties.

DORTEK adopts the principles of acting in accordance with the law and the principles of good faith in the processing of personal data; maintaining personal data accurately and, where necessary, up to date; processing data for specific, explicit, and legitimate purposes; acting in a manner that is relevant, limited, and proportionate to the purposes for which the data are processed; and retaining data for the period prescribed by applicable legislation or for as long as necessary for the purpose of processing.

Every user who visits or uses the website shall be deemed to have declared in advance that they have read, understood, and accepted the provisions of this Policy.

2. LEGAL BASIS

This Policy has been prepared based on:

  • Law No. 6698 on the Protection of Personal Data (“KVKK”),
  • Law No. 5651 on the Regulation of Publications on the Internet and Combating Crimes Committed Through Such Publications,
  • Law No. 6563 on the Regulation of Electronic Commerce,
  • Law No. 6502 on Consumer Protection,
  • Turkish Code of Obligations,
  • Turkish Commercial Code,
  • Regulation on Distance Contracts,
  • Regulation on Commercial Communication and Commercial Electronic Messages,
  • Other applicable legislation.

DORTEK aims to conduct its personal data processing activities in compliance with applicable legislation and the decisions of the Turkish Personal Data Protection Board.

3. PERSONAL DATA THAT MAY BE COLLECTED

DORTEK may collect various types of personal data for the purposes of using the website, creating quotation requests, carrying out order processes, responding to user requests, and maintaining its commercial activities.

The following data may be processed within this scope:

3.1. Identity and Contact Information

The following information may be collected from users:

  • Full name,
  • Company name/title,
  • Telephone number,
  • Mobile phone number,
  • Email address,
  • Delivery address,
  • Billing address,
  • City/district information.

Such information constitutes identity and contact data that may be obtained from users.

3.2. Order, Quotation, and Transaction Information

Within the scope of transactions carried out through the website:

  • Order details,
  • Product preferences,
  • Product dimensions,
  • Project information,
  • Quotation requests,
  • Payment information,
  • Delivery details,
  • Order history,
  • Customer requests,
  • Call center records,
  • Customer complaints,
  • Technical support requests.

may be processed.

3.3. Technical and Digital Data

During visits to the website:

  • IP address,
  • Device information,
  • Operating system information,
  • Browser type,
  • Connection time,
  • Website usage activities,
  • Traffic information,
  • Session information,
  • Log records,
  • Cookie data,
  • Website browsing activities.

Such data may be obtained through automated methods.

3.4. Legal and Financial Data

Within the scope of establishing and maintaining business relationships:

  • Payment and collection information,
  • Bank transaction information,
  • Accounting records,
  • Invoice information,
  • Records relating to legal disputes,
  • Applications submitted to public authorities,
  • Request and application records.

may be processed.

4. PURPOSES OF PROCESSING PERSONAL DATA

Personal data obtained by DORTEK are processed for various commercial, technical, and legal purposes, primarily to ensure the proper provision of products and services offered through the website.

Within this scope, personal data may particularly be processed for:

  • Carrying out product and service sales processes,
  • Preparing quotations and managing quotation processes,
  • Receiving and processing orders,
  • Carrying out production and planning processes,
  • Organizing deliveries,
  • Managing customer relationship processes,
  • Providing after-sales support services,
  • Carrying out warranty and technical service processes,
  • Processing collection and payment transactions,
  • Carrying out accounting and financial operations,
  • Evaluating user requests and complaints,
  • Improving website performance,
  • Improving user experience,
  • Ensuring information security processes,
  • Preventing misuse and fraudulent activities,
  • Fulfilling legal obligations,
  • Responding to requests from public authorities,
  • Planning and developing commercial activities,
  • Managing legal disputes and exercising the right of defense.

5. METHODS OF COLLECTING PERSONAL DATA

Personal data may be collected through fully or partially automated means or through non-automated means, provided that they form part of a data recording system.

Within this scope, personal data may be obtained through:

  • Website account registration screens,
  • Quotation and contact forms,
  • Order screens,
  • Call center conversations,
  • Email correspondence,
  • Live support systems,
  • Cookies and similar technologies,
  • Log records,
  • Social media communications,
  • Physical forms and documents,
  • Dealers and sales channels,
  • Technical service processes.

6. LEGAL GROUNDS FOR PROCESSING PERSONAL DATA

DORTEK processes personal data based on the legal grounds specified in Articles 5 and 6 of the KVKK.

Accordingly, data processing activities may be carried out based on:

  • Being directly related to the establishment or performance of a contract,
  • The necessity for the data controller to fulfill its legal obligations,
  • The existence of a legitimate interest of the data controller, provided that this does not harm the fundamental rights and freedoms of the data subject,
  • The establishment, exercise, or protection of a right,
  • Being expressly provided for by applicable legislation,
  • The explicit consent of the data subject where explicit consent is required.

7. TRANSFER OF PERSONAL DATA

DORTEK may share personal data with third parties only to the extent that such sharing is limited to the purposes of processing, proportionate, and compliant with applicable legislation.

Within this scope, personal data may be transferred to:

  • Courier and logistics companies,
  • Payment service providers and banks,
  • Information technology service providers,
  • Hosting and server service providers,
  • Technical service and maintenance providers,
  • Accounting and financial advisors,
  • Law firms and legal advisors,
  • Business partners and suppliers,
  • Authorized public institutions and organizations,
  • Judicial authorities such as courts and enforcement offices.

DORTEK takes care to implement the necessary technical and administrative security measures when transferring personal data.

8. USE OF COOKIES

DORTEK may use cookies on its website to improve user experience, ensure the secure operation of the website, remember user preferences, and analyze website performance.

Various technical data regarding users' website usage habits may be obtained through cookies. Such data are used to ensure that the website operates more efficiently and to improve the user experience.

The website may use:

  • Strictly necessary cookies,
  • Performance cookies,
  • Analytics cookies,
  • Functionality cookies,
  • Advertising and marketing cookies.

Users may limit or completely disable the use of cookies by changing their web browser settings. However, disabling certain cookies may prevent certain sections of the website from functioning properly.

9. SECURITY OF PERSONAL DATA

DORTEK takes appropriate technical and administrative security measures, taking into account technological capabilities and implementation costs, in order to prevent the unlawful processing, access, disclosure, alteration, loss, or damage of personal data.

Within this scope, various security practices are used, including:

  • Access authorization systems,
  • Firewalls,
  • Antivirus systems,
  • Encryption methods,
  • Data backup systems,
  • Log recording mechanisms,
  • Penetration tests,
  • Information security policies,
  • Employee confidentiality obligations,
  • Data access restrictions.

However, it cannot be guaranteed that data transmission processes carried out over the Internet are completely risk-free. Users are also responsible for ensuring the security of their own devices.

10. DATA RETENTION PERIOD

Personal data processed by DORTEK are retained for the periods specified under applicable legislation or for as long as necessary for the purpose of processing.

Upon expiration of the retention period or when the purpose of processing ceases to exist, personal data are deleted, destroyed, or anonymized.

In cases where there is a possibility of a legal dispute, data may be retained for the period necessary to resolve the relevant dispute.

11. RIGHTS OF THE DATA SUBJECT

Pursuant to Article 11 of the KVKK, data subjects may apply to DORTEK and exercise the following rights:

  • To learn whether their personal data are being processed,
  • To request information if their personal data have been processed,
  • To learn the purpose of processing and whether the data are used in accordance with that purpose,
  • To learn the third parties to whom their personal data have been transferred,
  • To request the correction of incomplete or inaccurate personal data,
  • To request the deletion or destruction of personal data,
  • To request notification of the operations carried out to third parties to whom the personal data have been transferred,
  • To object to any result arising against them as a result of the analysis of their personal data exclusively through automated systems,
  • To claim compensation for damages arising from unlawful processing of personal data.

12. THIRD-PARTY WEBSITES

The website may contain links to third-party websites or applications.

DORTEK is not responsible for the content, security practices, or privacy policies of third-party websites to which links are provided.

Users are advised to review the privacy policies of the relevant third-party websites when visiting such websites.

13. POLICY CHANGES

DORTEK reserves the right to amend this Privacy Policy in accordance with changes in applicable legislation, technical requirements, commercial needs, or changes in data processing processes.

The updated Policy shall become effective as of the date it is published on the website.

14. CONTACT

For any questions, requests, or applications regarding the processing of your personal data, you may contact DORTEK through the following website:

www.dortek.com.tr

This Policy has been prepared taking into consideration DORTEK's website activities, online commercial processes, customer relationship structure, and digital payment infrastructure.